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Evaluating Your Program

Many of these reports and manuals are posted in PDF format and require Acrobat Reader
 

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Judges Value CASA Volunteers But Need More of Them (11/05)

A recent survey shows that judges find the work of CASA/GAL volunteers to be high quality, beneficial to judicial decision-making and beneficial to the children and families served. But more volunteers are needed.

 

National CASA Consumer Satisfaction Survey (9/03)

 

University of Kentucky researcher, Dr. Pat Litzelfelner, recently completed a consumer satisfaction survey which included over 700 respondents. 23 CASA programs participated. The survey examined the level of satisfaction that parents, judges, child protection workers, child protection supervisors, and attorneys have with CASA/GAL volunteers. 

The results of this study demonstrate very positive findings for volunteer CASA/GAL programs! Questions were both scaled and “open-ended” and reflected a high level of satisfaction with the work of CASA volunteers.

On a 4 point scale, questions relating to satisfaction with CASA volunteers and their role in the child welfare system were consistently rated high with responses from 2.7 – 3.7 points.  (As the report notes: A mean score between 3.0 and 4.0 would be considered excellent for CASA programs whereas between 2.5 and 3.0 would be considered positive and a mean score below 2.5 might provide the program with areas on which to improve.)

Open ended question were grouped into themes by the researcher, with a composite narrative to describe trends in these thematic groups.
 

Consumer Satisfaction Survey Downloads (11/03)

Consumer Satisfaction Survey - Exec Summary (110 KB PDF)
Consumer Satisfaction Survey - Final Report (413 KB PDF)
Survey Instrument - Child Protection (81 KB PDF)
Survey Instrument - Judges and Attorneys (74 KB PDF)
Survey Instrument - Parents (98 KB PDF)
 
 

Caliber Evaluation Study

Evaluation of CASA Representation by Caliber Associates (6/04)
 
 

National CASA Annual Program Survey Reports

06 State Organization Report (54 KB PDF)

06 Local CASA/GAL Program Report (112 KB PDF)

05 State Organization Report (139 KB PDF)

05 Local CASA/GAL Program Report (112 KB PDF)
 

Articles and Research

A Systematic Review of the Impact of Court Appointed Special Advocates
Describes a review by three California researchers of 20 past CASA-related evaluations and their aggregate findings.
Summary of Research Studies on Child Dependency Cases focused on Court Appointed Special Advocate Programs (CASA) and Guardian Ad Litem Programs (GAL) 9/04
An Introduction to Outcome-based Evaluation, An Opinion
Under outcome-based evaluation, well-regarded organizations can demonstrate a clear, direct, and positive relationship between their declared purposes and the results they achieve.

Measuring Child Outcomes: A Guide to Determining CASA Effectiveness
By: Pat Litzelfelner, MSW, Tom McDonald, Ph.D., John Poertner, DSW

How to Conduct CASA Program Evaluations  Pat Litzelfelner's presentation, given at the 2003 National CASA annual conference
Outcomes Measurement
A Guide by citizens for Missouri's Children

WA State CASA: A Review of Effectiveness (PDF)

Evaluations/Reviews of CASA and GAL Programs/Models with Process and/or outcome Measures (1996)

Research Basics
How CASA's Help in Child Maltreatment Cases

Comet - Child Outcomes, Management and Evaluation Tool -- A case management tool for CASA/GAL programs developed by National CASA.
What To Look For In An Evaluator
     
     


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